SHIPPING AND RETURNS
Shipping Policy
At Treva Perfumes, we aim to deliver your fragrances swiftly and safely, wherever you are.
Processing Time
• All orders are processed and shipped within 2–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Locations
• We ship locally within the UAE and offer international shipping to select countries.
Shipping Fees
• Shipping costs are calculated at checkout based on destination and order weight.
• Free shipping promotions (if applicable) will be clearly mentioned on product or checkout pages.
Order Tracking
• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• Delivery time-frames may vary depending on location and customs clearance (for international orders).
Delays & Liability
• Treva Perfumes is not responsible for delays caused by couriers, customs, or unforeseen events.
• Please ensure your address and contact details are accurate to avoid delivery issues.
Thank you for choosing Treva Perfumes — where every order is handled with care and intention.
— Treva Parfum Team
Return & Exchange Policy
At Treva Perfumes, we take pride in the quality and craftsmanship of our niche fragrances. To ensure product integrity and hygiene standards, we do not accept returns or refunds once a product has been sold.
Exchange Policy
We offer exchanges only in the following cases:
• If the item arrives damaged or incorrect
• You must notify us within 3 days of receiving your order
• Product must be unopened, unused, and in its original packaging
To request an exchange, please contact us at:
Trevaa.ae@gmail.com (replace with your actual email)
Include your order number and a clear photo/video of the issue.
Once approved, we’ll arrange the exchange process promptly.
No Returns or Refunds
We do not accept returns or issue refunds for:
• Change of mind
• Personal scent preferences
• Opened or used products
We appreciate your understanding as this policy is in place to maintain the quality and purity of each fragrance we offer.